This CraftCentral/Patchwork&Craft Leutenegger promotion was available as a "Deal of the Day" on Monday, 25th November 2013. By the time I responded, the "Leutenegger Clever Country “YELLOW” Fat Quarter Pack" for AU$45 was the only one available - that's OK, I needed to fill a yellow gap in my stash.
I was quite confident in dealing with this organisation as I had previously purchased a boxed set of FQs to match the FQs I had received as a bonus for renewing my magazine subscription - on that occasion, I was extremely happy with the fabrics received as they were EXACTLY as described, pictured and promoted.
I contacted Express Media (Craft Central/Patchwork&Craft) to express my disappointment and got this reply:
Thank you for your feedback in regards to the product you have purchase. The add did state that styles may vary. We have taken your feedback on board.
Customer Service Manager
Express Media Group
Express Media Group
Whilst I would have been happy to receive different styles of 'yellow' fabric, I was still expecting to receive individually wrapped Clever Country fat quarters from the Leutenegger range of fabrics - not some different range and in a different colour.
The other colour selections that were promoted at the time were as follows:
(photos taken from the email I received as part of this promotion)
I have to wonder just how many people got what they thought they were buying.
Some of you may say "what do you expect for AU$45?" - well all I can say is I am glad I didn't pay RRP AU$105 for them - they would have been returned!
I have since done a search for the fabrics that were actually supplied, and have found:
yellow/black and white fabrics Lemon Tree by Benartex HERE
other black and white fabrics I found available at Alacraft HERE
I cannot find any of the fabrics I received from CC/P&C on the Leutenegger website and therefore conclude that the fabrics I have received are NOT Leutenegger fabrics. I feel as though I have been conned by CraftCentral/Patchwork & Craft and they have used the good name of Leutenegger to solicit sales.
I am still contemplating lodging an official complaint with ACCC - am I being unreasonable?
There is a silver lining though :) In Alacraft I have found an Australian OnLine store that can satisfy all my creative craft needs - with sewing/quilting, cardmaking, beading, knitting & crochet - all in the one place!
UPDATED: 3rd January 2014
Since sharing my photo here and on Facebook on 29th December 2013 - I have received several comments both here on the blog and on my FB photo, to support contacting CC/P&C again to seek a full refund. CC/P&C have since commented on my photo on FB apologising for the mix up and offering a full refund. It has taken a few days, but I am now in receipt of the details needed to send my package back. Will keep you all posted on how long the refund takes :)
UPDATED: 13th January 2014
After a phone call from Express Media (CC/P&C) on 7th January saying the returned goods have been received, they agreed to arrange a refund via Paypal, which was finally processed on 13th January.
Thank you all, once again, for your comments and support :)
Thank you for visiting my blog today - I hope you have a good day.
Remember, any day doing something you love makes it a good day ;-)
Doing what you like is freedom. Liking what you do is happiness.